Page 1 Alcatel-Lucent 4019 Digital First Alcatel -Lucent OmniPCX Enterprise Communication Server A lcatel -Lucent IP Touch 40 1 8 Phone A lcatel -Lucent IP Touch 40 0 8 Phone A lcatel -Lucent 40 1 9 Digital Phone[...] Page 2 Alcatel-Lucent 4019 Digital [...] Page 3 Alcatel-Lucent 4019 Digital User manual 3 Introduction Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent . Your IP Touch di gital terminal has a new ergonomic layou t fo r more effective communication. How to use this guide These symbols may be supplemen ted by small icons or text. Lift the receiver. Line key. Hang up. Specific key on n[...] Page 4 Alcatel-Lucent 4019 Digital How[...] Page 5 Alcatel-Lucent 4019 Digital Contents 5 Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 1. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...] Page 6 Alcatel-Lucent 4019 Digital Getting to know your telephone 6 r edial end Telephone Receiver  Audio keys  Function keys END key to terminate a call. Handsfree/Speaker Key to make or answer a call withou t lifting the re ceiver Alcat el-Lucent IP Touch 4008/4018 P hone. • Lit in handsfree mode or he adset mode short press . • Flashing in speaker mode long press[...] Page 7 Alcatel-Lucent 4019 Digital Using your telephone 1 7 Other Making a call Answering a call Dial the number for your call Lift the receiver Number require d Handsfree Alcatel-Lucent IP Touch 4008/ 4018 Phone only Number required Programmable line key You are on a call with the destination number To make an external call, dial the outside line access code 9 before d[...] Page 8 Alcatel-Lucent 4019 Digital Using your telephone 8 1 Making a call using t he personal phone book Redial  Redialing the l ast number dialed red ial  Call back on the last 8 number di aled Making a callback request to a busy number Press and release Press the programmed key directly 0 to 9 Select the contact to call Start the call 2 6 5 3 ab c def jkl m n[...] Page 9 Alcatel-Lucent 4019 Digital During a call 9 2 Other Making a se cond call during a call • Other methods for ca lling a second party • To cancel your second call and recover the first You are on a call with the destination number Number of second party The first call is placed on hold Call back on the last 10 number dialled long press. Calling from your personal dir[...] Page 10 Alcatel-Lucent 4019 Digital During a call 10 2 Switching between calls Broker call During a call, a second call is put on hold. To alternate between ca lls Transferring a call • To transfer your call to another numb er • If the number receiving the transfer answers Three-way conference with internal and/or external part ies conference  During a call,[...] Page 11 Alcatel-Lucent 4019 Digital During a call 11 2 Parkin g a c all You can park a call and retrie ve it on another extension Your party is parked and hears the hold melody. • To recover the parked call Barge-in/Intrusion in to an internal call Your party’s line is bu sy. If the number is not “pr otected” and if authorized, you can intrude into the call You a[...] Page 12 Alcatel-Lucent 4019 Digital During a call 12 2 Mute, so that your pa rty cannot he ar you You can hear your party bu t he/she cannot hear you Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver Recording the current call To record the call during communication At the start or end recordin g, your party hears a beep. 2[...] Page 13 Alcatel-Lucent 4019 Digital Sharing 13 3 Other Answeri ng a night or a general be ll When the attendant is absent, outsid e calls to the attendant are in dicated by a gene ral bell. To answer Manager/assistant screening System configuration allows “manager/a ssistan t” groups to be formed, so that the man ager’s cal ls can be directed to one or more secretaries[...] Page 14 Alcatel-Lucent 4019 Digital Sharing 14 3 • Temporary exit from your hunt group • Return into your group Calling an internal party on his/her pager The number called do es not answer and you know that the person called has a pager your group numbe r Your group number Belonging to a group does not affect the hand ling of speed dials. A specific telephone within a gro[...] Page 15 Alcatel-Lucent 4019 Digital Sharing 15 3 • Predefined message • Message to complete Sending a copy of a voice message Select the message to be sent Send message Select the message to complete Complete the message Send message Predefined msg OK OK OK To complete OK OK 2 6 5 3 ab c def jkl m n o OK Display shows the number o f new and old mes sages Personal code Record [...] Page 16 Alcatel-Lucent 4019 Digital Keeping in touch 16 4 Other Diverting calls to another n umber immediate forwarding The number can be yo ur home, cell or mobile, voice message, or an inte rnal extension attendant, et c.. Forwarding your calls to your voice message service When you return, review your recorded message s The light indicates that messages have been r[...] Page 17 Alcatel-Lucent 4019 Digital Keeping in touch 17 4 Forwarding your calls from the receiving termi nal “Follow me” You wish to receive your calls in your present location Use the “Follow me” feature. Cancelling all forwardings Diverting calls when yo ur line is busy forward if busy Number receiving forwarding Do not disturb activate d Remote forward For[...] Page 18 Alcatel-Lucent 4019 Digital Keeping in touch 18 4 Consulting written me ssages The light indicates that messages have been received. After reviewting the message, you can Display shows number of ne w messages Display shows name of sender, with date, time and ranking of m essage Read the message delete the message, call sender of message, forward a message to the message [...] Page 19 Alcatel-Lucent 4019 Digital Managing your charges 19 5 Other Charging your calls directly to busine ss accounts You can charge the cost of you r outside calls to business account numbers. Finding out the cost of an outside call made for an in ternal user from your terminal Number of business account Number requir ed Settings OK Services OK Consultation OK Additional s[...] Page 20 Alcatel-Lucent 4019 Digital Programming your telephone 20 6 Other Initializing yo ur voice mailbox Customizing your voice greeting You can replace the greeting message by a personal message. Light flashes Enter your personal code , then record your name followi ng the voice gu ide instruction s Personal code Press to return t o the default message Recordi ng End rec o[...] Page 21 Alcatel-Lucent 4019 Digital Programming your telephone 21 6 Configuring the telephone ringer T Choos e the tun e T Adjusting the ringer v olume T Activat e/disable me eting mo de progress ive ringing Select the type of call to which t he ringing is to be associated Select the melody of your cho ice 16 tunes confirm your choice Select the level of your choice 12 l[...] Page 22 Alcatel-Lucent 4019 Digital Programming your telephone 22 6 Selecti ng language Programming your personal directory Select the language of your choice confirm you r choice Settings OK Set OK Language OK OK Press and release Enter the number Select an empty entry in the directory Modify the associated number Enter the number desir ed OK 2 6 5 3 ab c def jkl m n o OK OR[...] Page 23 Alcatel-Lucent 4019 Digital Programming your telephone 23 6 Identifying the te rminal you are on Lock / unlock your telephone Call the associated set The number of another set can be associated with yo ur set number see Modify the associated number. To call it Forward your calls to the associated number If you have previously defined an associated numbe[...] Page 24 Alcatel-Lucent 4019 Digital Use the telephone in SIP or 'Safe' mode 24 7 Other Your teleph one is comp liant wit h the SIP sta ndard and can be used in simplified mode i n a SIP environmen t. According to the configuration the telephone system of your company, your p hone se t can automatically sw itch to 'safe' mode in case of loss of connection wi th the[...] Page 25 Alcatel-Lucent 4019 Digital Use the telephone in SIP or 'Safe' mode 25 7 T Redialing the l ast number dialed red ial Answering a call Another call is re ceived T Stop the ringer T reject the call displayed T Answer the call last number redial 'Redial' keyshort press redial once twice Lift the receiver Handsfree line key end OR Silent OK end OR[...] Page 26 Alcatel-Lucent 4019 Digital Use the telephone in SIP or 'Safe' mode 26 7 Answering a se cond call during a call You are in communication wi th a first party. • A second party is trying to call you  Answer displayed call • To return to your first caller and end the call in progress Placing a call on hold HOLD • Retrieve the party on hold You are[...] Page 27 Alcatel-Lucent 4019 Digital Use the telephone in SIP or 'Safe' mode 27 7 Recover the party on hold Mute, so that your pa rty cannot he ar you You can hear your party bu t he/she cannot hear you Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver Diverting calls to another number immediate forw arding Line k[...] Page 28 Alcatel-Lucent 4019 Digital Use the telephone in SIP or 'Safe' mode 28 7 T Choos e the tun e; T Adjusting the ringer v olume T Activat e/disable me eting mo de progress ive ringing T Activate/deactivate discreet ring mode T Adjust ringer volume whi le a call arrives Select the melody of your choice 16 t unes Return t o first screen Select the level of your c[...] Page 29 Alcatel-Lucent 4019 Digital Use the telephone in SIP or 'Safe' mode 29 7 Programming your personal directory T Access your personal directory. T Create a record in th e personal phone book T Modifying a card in th e person al direct ory Press and release Name, first name and number of your contact Save the record Cancel the creation Return to first screen Sel[...] Page 30 Alcatel-Lucent 4019 Digital 30 Compliance howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a cl aim under the warranty. The warranty does not however confirm in the following cases i n the event of use that does not com[...]